Privacy Policy

1. Introduction

This Privacy Policy (together with our terms and conditions and any other documents referred to in it) describes the type of information that we collect from you ("you/your") through the use of our services ("Services"), or mobile application ("App"), how that information may be used or disclosed by us and the safeguards we use to protect it.

Our App and Services may contain links to third party websites that are not covered by this Privacy Policy. We therefore ask you to review the privacy statements of other websites and applications to understand their information practices.

We have drafted this Privacy Policy to be as clear and concise as possible. Please read it carefully to understand our policies regarding your information and how we will treat it. By using or accessing our App or the Services, you agree to the collection, use and disclosure of information in accordance with this Privacy Policy.

Please check back regularly to keep informed of updates to this Privacy Policy. Please read this Privacy Policy carefully and ensure that you understand it.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

If you have any comments or queries on this Privacy Policy, please email them to ceo@autoexpert.vc

2. Who We Are

2.1. Here are our details:

    - Our company name is AUTO EXPERT LIMITED
    - Our registered address is ROOM 606, 6/F, HOLLYWOOD CENTRE, NO. 77-91 QUEEN'S ROAD WEST, SHEUNG WAN,HONG KONG
    - Our Data Protection Officer can be contacted at ceo@autoexpert.vc

2.2. We respect your right to privacy and will only process personal information about you or provided by you in accordance with the Data Protection Legislation which for the purposes of this Privacy Policy shall mean: (i) the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (UK GDPR), (ii) the Data Protection Act 2018 and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the UK GDPR or the Data Protection Act 2018 and other applicable privacy laws.

3. What we may collect

3.1. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

3.2. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier. When you email, phone, live chat, create an account with us or otherwise, we may collect information such as your first name, last name, email address and phone number.
  • Contact Data includes email address, postcode and telephone numbers.
  • Transaction Data includes details about payments and other details of our Services you have purchased from us (including details about the vehicle you have enquired about).
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this App and Services.
  • Profile Data includes your username and password, vehicles you have enquired about or added to your account, your postcode, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our App and Services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
  • Interaction Data includes any information that you might provide to any discussion forums on the App.
  • Cookies Data like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Cookies" section below for information about cookies and how we use them and what kind.
  • Third Parties and Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or through the Services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on our App. We are also working closely with third parties (including, for example, business partners, suppliers, sub-contractors, advertising networks, analytics providers, and search information providers) and may receive information about you from them.
  • Analytics includes third-party analytics services (such as Plausible Analytics) to evaluate your use of the App, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to our App and internet usage. These third parties use cookies and other technologies to help analyse and provide us the data. By accessing and using the App, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.

3.3. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

3.4. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

3.5. Under UK GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

    a) you have given consent to the processing of your personal data for one or more specific purposes;
    b) processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
    c) processing is necessary for compliance with a legal obligation to which we are subject;
    d) processing is necessary to protect the vital interests of you or of another natural person;
    e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
    f) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our financial payments, except where such interests are overridden by the fundamental rights and freedoms of the data subject.

3.6. If you provide personal information to us about another data subject, you are responsible for ensuring that you have their consent to provide that data for the uses set out in this Privacy Policy and for bringing this Privacy Policy to their attention.

4. How We May Collect and Use Your Data

4.1. Data Sources

Our application retrieves publicly available vehicle data from the following official and third-party websites (collectively, the “Data Sources”):
4.1.1. GOV.UK Vehicle Tax Check – Vehicle details, Tax status, and MOT data
4.1.2. Check MOT Service – MOT status, Mileage, and Car Recall information
4.1.3. Drive Clean Air Zone Vehicle Checkers – Air Zone data
4.1.4. askMID – Car insurance status
4.1.5. Individual Insolvency Register – Bankruptcy and insolvency records
4.1.6. ULEZ Compliance – ULEZ status and related data

These Data Sources are maintained by third parties. We do not control or guarantee the accuracy, relevance, timeliness, or completeness of any information provided by them. By using our application, you acknowledge and agree that any reliance on data from these sources is solely at your own risk.

4.2. Data Collection and Storage
4.2.1. License Plate Information
When you enter a license plate number, the application fetches relevant information from the Data Sources in real time. We do not store or collect license plate data on our servers. All license plate information is processed and stored only on your device to provide you with the requested results.
4.2.2. Personal Data
We do not directly request or collect personal data associated with the vehicle owner. Any personal data that might be inferred from public sources remains under the control of those public databases, and we disclaim any responsibility for its handling or accuracy.
4.2.3. Direct Interactions
You may give us your information by filling in forms or signing up via our App or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

    (a) present App content;
    (b) use any of our Services;
    (c) create an account on our App;
    (d) subscribe to our Services or publications;
    (e) request marketing to be sent to you (see the marketing section below);
    (f) enter a competition, promotion or survey; or
    (g) give us feedback.

4.3. How We Use the Collected Information
In addition to the uses stated above, we may use the information in the following ways:

    (a) To personalize your App experience and to allow us to deliver content and product offerings relevant to your interests.
    (b) To administer a contest, promotion, survey, or other App features.
    (c) If you have consented to receive marketing or useful updates from us, to send them periodically (see the “Marketing and Communications” section below).
    (d) To present App content effectively to you.
    (e) To provide information and services that you request or (with your consent) that we think may interest you.
    (f) To carry out our contracts with you.
    (g) To provide the relevant Services to you.
    (h) To inform you of our charges.

4.4. Data Protection and GDPR Compliance
4.4.1. Our application is designed to comply with the requirements of the General Data Protection Regulation (GDPR). We employ reasonable and appropriate safeguards to protect any limited data that may be processed on your device.
4.4.2. Because we do not store your queries or results on our own servers, we minimize the collection of personal data and reduce potential privacy risks.
4.4.3. By using our application, you agree to handle any personal data you may obtain in compliance with applicable data protection laws, including GDPR.

4.5. Disclaimer of Liability
4.5.1. We provide consolidated information for general informational purposes only. We are not responsible for any errors, omissions, or misrepresentations in third-party data.
4.5.2. We do not guarantee that the information available through these Data Sources is exhaustive, accurate, or up to date.
4.5.3. You agree to use the information at your own discretion and risk. We will not be liable for any loss, damage, or harm resulting from your reliance on or use of the data accessed through the application.

4.6. Retention, Deletion, and Your Rights
4.6.1. We may keep a record of usage statistics (e.g., which links are used most frequently) to help us provide the most relevant information; however, we agree to keep such information confidential, and you will not be personally identified from this data.
4.6.2. If you do not want us to use your personal data for any of the reasons set out in this Section 4, you may let us know at any time by contacting us at ceo@autoexpert.vc, and we will delete your data from our systems unless we have a lawful reason for keeping it. You acknowledge that this may limit our ability to provide you with certain products or services.
4.6.3. In some cases, the collection of personal data may be a statutory or contractual requirement, and we may be limited in the products or services we can provide if you do not supply the required data.
4.6.4. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data under the following circumstances:

    (a) Where we need to perform the contract we have entered (or are about to enter) into with you.
    (b) Where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests.
    (c) Where we need to comply with a legal or regulatory obligation (e.g., health and safety, tax, or other statutory obligations).

4.6.5.Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to marketing communications (see Section 4.7). Where we do rely on consent, you have the right to withdraw it at any time by contacting us at ceo@autoexpert.vc.


4.7. Marketing and Communications
Where you have an account with us and have chosen to register your vehicle, we may send you periodic emails regarding MOT or Road Tax reminders, offers from motoring service providers (e.g., MOT garages, mobile mechanics, insurance services), and other relevant marketing, provided you have granted permission. These emails are sent by us or, if applicable, by data processors on our behalf. We will not pass on your information to third parties without your prior written consent, unless you volunteer to do so yourself.
If you no longer wish to receive these emails, please contact us at ceo@autoexpert.vc or click the “unsubscribe” link in any of our marketing communications. You can also stop receiving email updates related to a vehicle by unregistering that vehicle. We do not send unsolicited marketing or spam. We will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the UK GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended.

4.8. Changes and Updates
We may update this Privacy Policy as necessary to reflect changes in our data practices or to comply with applicable laws and regulations. Please review this document periodically for the latest information regarding our use of Data Sources and data protection practices.

5. Cookies

5.1. All Cookies used by and on our App are used in accordance with applicable privacy laws. We use cookies to protect our users and improve the App experience.

6. Where we store your data and security

6.1. We may transfer your collected data to storage outside the UK. It may be processed outside the UK to fulfil your order and to receive our Services and deal with payment. If we do store or transfer data outside the UK, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the UK GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties we engage with and the use of approved Standard Contractual Clauses.

6.2. Data security is of great importance to us, and to protect your data we have put in place suitable physical, technological and managerial procedures to safeguard and secure data collected through our Website. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

6.3. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6.4. By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.

6.5. Any payments made by you, will be encrypted.

6.6. We have implemented security measures such as a firewall to protect any data and maintain a high level of security.

6.7. Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet and you take the risk that any sending of that data turns out to be not secure despite our efforts.

6.8. If you create a password upon registration on our App, you must keep it confidential. Please don't share it.

6.9. We will keep personal data for as long as is necessary which is usually the life of our relationship and up to a period of seven years after our relationship have ended. We may however be required to retain personal data for a longer period of time to ensure we comply with our legislative and regulatory requirements. We review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to.

7. Disclosing your information

7.1. We are allowed to disclose your information in the following cases:

7.1.1. If we want to sell our business, or our company, we can disclose it to the potential buyer.

7.1.2. We can disclose it to other businesses in the AUTO EXPERT LIMITED group.

7.1.3. We can disclose it if we have a legal obligation to do so, or in order to protect other people's property, safety or rights.

7.1.4. We can exchange information with others to protect against fraud or credit risks.

7.2. We may contract with third parties to supply services to you on our behalf. These may include payment processing, data providers, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information:
PayPal Payments/Apple/Google - To process payments when you pay for a product or service we provide to you.
CloudFlare - A cloud content delivery network and web application firewall, in order to help prevent payment fraud and abuse of our services.
Experian Plc – Where you have raised a claim under the data guarantee that Experian offers, we will share data relating to your claim with them, for the purposes of investigating and resolving your claim. Here is Experian’s privacy policy:
https://www.experian.co.uk/privacy/privacy-policies
MyCarNeedsA.com – A vehicle servicing and MOT garage aggregator, in order to help us show you MOT and vehicle servicing garages close to your geographical location and for us to offer you MOT and servicing quotes based on the make and model of your vehicle. We only provide vehicle registration numbers and postcodes to this provider. We do not pass your contact details or any other personal information to them

7.3. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under UK GDPR and the law. Any third party that we share data with will not be permitted to use it for any other purpose than fulfilling their contract with us.

8. Your rights

8.1. When you submit information via our App, you may be given options to restrict our use of your data. We aim to give you strong controls on our use of your data (including the ability to opt-out of receiving emails from us which you may do by unsubscribing as explained above in this Privacy Policy.

8.2. Under the UK GDPR, you have the right to:

  • request access to, deletion of or correction of, your personal data held by us at no cost to you;
  • request that your personal data be transferred to another person (data portability);
  • be informed of what data processing is taking place;
  • restrict processing;
  • to object to processing of your personal data; and
  • complain to a supervisory authority.

8.3. You also have rights with respect to automated decision-making and profiling as set out in section 11 below.

8.4. To enforce any of the foregoing rights or if you have any other questions about our App, Services or this Privacy Policy, please contact us at ceo@autoexpert.vc

9. Links to other sites

9.1. Please note that our Terms and Conditions and our Policies will not apply to other websites that you get to via a link from our App. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

10. Changes

10.1. If we change our Privacy Policy, we will post the changes on this page so please check this page for our current policy.

11. Automated Decision-Making and Profiling

11.1. In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge to such decisions under UK GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.

11.2. The right described in section 11.1 does not apply in the following circumstances:

    a) the decision is necessary for the entry into, or performance of, a contract between the you and us;
    b) the decision is authorised by law; or
    c) you have given you explicit consent.

11.3. Where we use your personal data for profiling purposes, the following shall apply:

    a) Clear information explaining the profiling will be provided, including its significance and the likely consequences;
    b) Appropriate mathematical or statistical procedures will be used;
    c) Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
    d) All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.

12. Your agreement

12.1. By using our App or Service and by way of acknowledgment, you agree to our Privacy Policy.

13. Dispute Resolution

13.1. We will use our best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Policy or any breach of it.

13.2. Any dispute shall not affect our ongoing obligations under this Privacy Policy.

13.3. This Privacy Policy and any dispute or claim relating to or connected with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales are the only place where disputes or claims relating to or connected with this Privacy Policy (including non-contractual disputes or claims) may be decided.